For a good numbers of years now, we have been working with the well known poet and presenter David Whyte. David speaks to the human condition; to the core challenges individuals and organisations face today. With a unique and compelling…
For a good numbers of years now, we have been working with the well known poet and presenter David Whyte. David speaks to the human condition; to the core challenges individuals and organisations face today. With a unique and compelling…
You may have received some tips about New Year’s resolutions in your early January mailbox from somewhere or other. Often our good intentions fade through the month. Here are a few tips from us to help you stay engaged: Better…
Great customer service is easy. So how do so many businesses get customer service to be so bad? Don’t get me wrong, I know we all have off days. When a waitress looks like she has been slapped with a…
Allegedly Ignatius Loyola, founder of the Jesuits said – “give me the child until he is seven and I will give you the man.” Certainly neuro-scientific evidence, as well my own experience, demonstrates that a lot of beliefs (both enabling…
Fashionable as it still seems to be, to talk about ‘bottom up’ change, culture is never changed that way. The behaviours of the top team (what they say and even more importantly what they do) always dictate what ‘goes’ in…